Omnichannel Customer Journey
Graphic Design
Motion
Visual Language
Project
A data-flow visualization of how customers move between support channels (IVR, web, chat) to solve a technical issue with their media devices.
Each dot is a customer. Its color shows how many tries it took to solve the issue, from 1 to 4.
Roojoom showed it at the Innovation Day expo in Paris, June 2024.
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